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Michael Dixon
Assistant Professor of Operations Management
Graduate School of Business and Public Policy
Monterey, CA 93943
Phone: 831-656-2187
Email: mjdixon (at) nps.edu
Web: faculty.nps.edu/mjdixon/
EDUCATION:
PhD - Cornell University, 2011
MBA - University of Utah, 2006
BS - Utah Valley University, 2002
NPS EXPERIENCE:
  • 9/2011 to present: Assistant Professor of Operations Management at the Graduate School of Business and Public Policy
OTHER EXPERIENCE:
  • 2010-2011: Graduate Appointment (lecturer) S.C. Johnson Graduate School of Business, Cornell University
  • 2006-2007: Risk Manager - American Express
  • 2005-2009: Service Engineering Analyst - American Express
  • 2003-2004: General Manager - My Girlfriend's Kitchen
  • 2002-2003: Food Service Manager - Hill Air Force Base Hillcrest Dinning Hall
TEACHING INTERESTS:
  • Business Statistics
  • Operations Management
  • Services management
  • Quality management
  • Simulation and optimization
RESEARCH INTERESTS:
  • Service operations management
  • Service and experience design
  • Sequence effects
  • Event planning and scheduling
AWARDS:
  • 2014: Nominated of "Best Paper" in Journal of Operations Management for "Sequence Effects in Service Bundles: Implications for Service Design and Scheduling."
  • 2013: Louis D. Liskin Award for Teaching Excellence
  • 2012: Louis D. Liskin Award for Teaching Excellence
  • 2009: Christopher Lovelock Best Paper Award: The Art & Science of Service Conference
SELECTED PUBLICATIONS:
  • Dixon, Karniouchina, Verma, Victorino, and Van De Rhee. (2014) "The Role of Coordinated Marketing-Operations Strategy in Services: Implications for Managerial Decisions and Execution." Journal of Service Management.
  • Dixon and Verma. (2013). "Sequence Effects in Service Bundles: Implications for Service Design and Scheduling." Journal of Operations Management, 31(3), 138-152.
  • Dixon, M., S. Kimes., R.Verma (2009) Customer Preferences and Use of Technology Based Service Innovations in Restaurants. Cornell Center for Hospitality Research Report, April 9(7).
  • Verma. R., C. Anderson., M. Dixon., C. Enz., G. Thompson., L. Victorino (2008) Key Elements in Service Innovation: Insights for the Hospitality Industry. Cornell Center for Hospitality Research Report. November, Roundtable Proceedings No 1.
KEYWORDS/TECHNOLOGIES:
  • Keywords: Service Operations Management, Service Design, Experience Management, Experience Design, Event Sequencing, Event Planning, Event Management



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