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Uday Apte
Distinguished Professor of Operations Management
Graduate School of Business and Public Policy
Monterey, CA 93943
Phone: 831-656-3598
Email: umapte (at)
PhD - The Wharton School, University of Pennsylvania, 1982
Decision Sciences
MBA - Asian Institute of Management, Manila, Philippines, 1975
General Management
B. Tech - Indian Institute of Technology, Bombay, India, 1973
Chemical Engineering
  • 08/2014 - present, Distinguished Professor of Operations Management
  • 06/2004 - 08/2014, Professor of Operations Management
  • 1990 - 2005 Associate Professor, Cox School of Business, Southern Methodist University
  • Fall 1998 Visiting Professor, Helsinki School of Economics and Business
  • Spring 1994 Visiting Professor, The Wharton School, University of Pennsylvania
  • 1984 - 2000 Director, Planning and Finance, Claims Division, CIGNA Corporation
  • 1982 - 1984 Manager, Data Systems Planning Unit, Mellon bank
  • Operations Management
  • Management Science
  • Managing Service Operations
  • Managing Global Operations
  • Supply Chain Management
  • Managing Manufacturing Automation
  • Managing Service Operations
  • Logistics and Supply Chain Management
  • Globalization of Information Intensive Services
  • Technology Management
  • Distinguished Service Award, Indian Institute of Technology
  • Teaching Innovation Award, Cox School of Business, SMU
  • Research Excellence Award, Cox School of Business, SMU
  • Winner, SIM International Paper Award Competition, Society of Information Management
  • McMillan Best Paper Award, Information Resources Management Association
  • Nicholson Prize, Operations Research Society of America
  • Founder and President, College of Service Operations, Production and Operations Management Society
  • Board Member, Production and Operations Management Society
  • Senior Editor, Service Operations Department, Production and Operations Management Journal
  • Member, Institute for Operations Research and Management Science (INFORMS)
  • Member, Decision Sciences Institute (DSI)
SELECTED PUBLICATIONS: (View an extended list)
  • Apte, U., Cavaliere, R., & Kulkarni, S. "Analysis and Improvement of Information Intensive Services: Empirical Evidence from the Insurance Claims Operation.". Productions and Operations Management, 2010.
  • Apte, U., Apte, A. & Venugopal, N. "Focusing on Customer Time in Field Service Delivery: A Normative Approach," Production and Operations Management, 16(2), 2008, 375-386.
  • Apte, U., & Chase, R. "History of Research in Service Operations: What is the Big Idea?" Journal of Operations Management, 25, 2008, 375-386.
  • Apte, U., Nath, M., & Karmarker, U. S. (2008). "Information Services in the US Economy: Value, Jobs and Management Implications,". California Management Review, 50 (3), 2008, 12-30.
  • Apte, U. & Kang, K. "Lean Six Sigma for Reduced Cycle Time and Costs, and Improved Readiness," in Lean Six Sigma: An Introduction. Hyderabad, India: ICFAI, 2008. (107-127)
  • Keywords: Operations Management, Service Operations, Lean Six Sigma, Logistics, Supply Chain Management, Information Intensive Services, Globalization, Information Economy, Manufacturing Automation, RFID

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